Co-Development Success Manager

Virtuos
Montreal, QC, Canada
Job type: Permanent

View all Virtuos jobs

Job Description

About the position 

As a Co-Development Success Manager, you will work for growing our business and help us in achieving long-term success by building strong relationships with our clients.  

Main responsibilities 

  • Serve as the supporting contact for the onboarding of new clients and the post-kick-off support 
  • Understand and document clients’ needs, quality, and overall service expectations to be provided. 
  • Ensure that other teams at Virtuos understand client outcomes and deliver the required solutions. 
  • Regularly update on client’s feedback: represent the voice of the customer to provide input into every phase. 
  • Make sure that client is ready to engage with Virtuos, act as a local escalation point to manage and resolve production issues; go on-site as needed. 
  • Help identify further business opportunities for services with the client, working hand in hand with account managers. 
  • Gauge client’s level of engagement with Virtuos and provide feedback to the other teams regarding service improvements 
  • Provide insights to clients to ensure that they get the most out of Virtuos capabilities with the aim of helping grow our business 

Skills & Requirements

What do we expect?  

  • 5+ years of experience in video game industry or digital content development. An experience in B2B, middleware companies is a plus 
  • Proven experience in related game development roles including Art Director, Lead Artist, Producer, Project Manager   
  • Ability to work with direct and external partners 
  • Knowledge of MS office suite 
  • Strong understanding of 3D software (Maya, Zbrush, etc) 
  • Experience working within a game engine and implementing 3D work into engine  
  • Strong communication and interpersonal skills  
  • English (both written and spoken) proficiency  
  • Fluency bilingual (French and other languages an asset) 
  • Willing to travel for work 
  • Passion for making and playing games 

Additional Information

  • Working remotely is an option
  • Relocation assistance is offered

How to Apply

Please send your CV @nverma@virtuosgames.com

About the Company

Founded in 2004, Virtuos is a leading content production company specializing in video game development and 3D art production. With operations in Singapore, China, Vietnam, Canada, France, Japan, South Korea, Ireland and the United States, we are home to over 1,700 full-time professionals.

Virtuos is on a mission to shape the future of game creation, by sourcing the brightest global talent in art, engineering and game design, equipping them with industry-leading technologies, tools and technology, and empowering future game creators to collaborate with the best game companies globally.